Refund policy
Our Guarantee
We guarantee the product you purchase will reach you in good condition. If it doesn't or you are not completely satisfied with it for some other reason, please contact us on sales@churchstores.co.nz
In the event of an error on our part we will absorb the additional freight costs. This does not affect your statutory rights.
On line Return Policy:
1. Please make sure to contact us first for a returns authorisation, within two working days. Goods returned without this authorisation code are unable to be credited.
2. The value you paid for the item will be applied towards another item or held as a credit in our system at your request. If the item was specially ordered for you, you may not change your mind once it has arrived. If the goods are faulty we will be very happy to meet our obligations under the Consumer Guarantees Act. Refunds do not apply to the cost of shipping as long as the goods have been shipped - if the item was shipped, this is a service that was requested, supplied and cannot be returned.
Before making a Return, please email us with the following:
Contact name:
Email:
Contact phone number:
Order ID:
Order Date:
Product Name:
Product Code:
Reason for Return:
1. Faulty – please supply details
2. Not what I was expecting
3. Order Error/Wrong Item
4. Wrong size
5. Other – please supply details.